Terms and Conditions

Terms and Conditions – SMSM World

Last Updated: December 28, 2025

Welcome to SMSM World.
We are committed to providing a unique and secure shopping experience for all our customers, and we value your trust in us.
By visiting our website or using our services, you agree to abide by these Terms and Conditions.
Please read them carefully before completing any purchase.

1. General

Agreement: These Terms and Conditions constitute a legally binding agreement between you and SMSM World.
Eligibility: You must be at least 18 years old to use the website and make purchases. By using the website, you represent that you are 18 years or older and have the legal capacity to enter into this agreement.
Modifications: We reserve the right to modify these terms at any time, and modifications become effective immediately upon their publication on the website. Your continued use of the website after any modification constitutes implicit acceptance of the new terms.
Governing Law: These Terms and Conditions are governed by the laws of the Arab Republic of Egypt, and the courts of the Arab Republic of Egypt have exclusive jurisdiction to hear any related disputes.

2. Account Registration

Account Creation: You may need to create an account to access certain features such as tracking orders or adding products to favorites.
Accurate Information: You are responsible for providing accurate and up-to-date information during registration.
Account Security: You are responsible for maintaining the confidentiality of your login credentials and not sharing them with any third party.

3. Product Information

Accuracy: We always strive to provide accurate descriptions, real images, and correct prices for all products. However, some details may contain minor unintentional errors.
Availability: Product availability is subject to change at any time without prior notice.
Pricing: We reserve the right to adjust prices or correct any pricing errors whenever found.

4. Orders and Payment

Order Acceptance: Submitting an order does not automatically mean acceptance. We reserve the right to accept or reject any order for any reason.

Order Confirmation for Cash Payments:
If you choose Cash on Delivery, you will be required to confirm the order by paying a symbolic amount ranging from 200 to 1000 EGP — depending on the delivery location and order value.
This amount is intended to ensure the seriousness of the order and expedite the delivery process, and it will be fully deducted from the total order value upon receipt.
In case of non-receipt of the order, shipping and return fees will be considered pre-paid from this amount.

Available Payment Methods:

Electronic payment via credit cards or digital wallets.
Payment via Vodafone Cash or InstaPay for easy order confirmation.
Cash on delivery after pre-order confirmation.

Order Cancellation:
Orders can be canceled before shipment. After shipment, cancellation is subject to the return and exchange policy.

5. Shipping and Delivery

Shipping Policy: All shipping operations are subject to the delivery policy outlined on the website.
Delivery Time: We always try to deliver your orders as quickly as possible through reliable shipping companies, and delivery times are considered estimates.
Shipping Costs: Automatically calculated based on destination, weight, and chosen service type.
Order Tracking: You can easily track the status of your order immediately after it ships.

Delivery Failure Policy

At SMSM World, we are committed to delivering all orders on time and with the highest level of service.
However, sometimes deliveries may not be completed due to the customer's absence, an incorrect address, or unresponsiveness to the shipping company's calls.
Therefore, we clarify the following:

First Delivery Attempt:
The shipping company will attempt to deliver the order to the registered address, and the customer will be contacted by phone or message to confirm the appointment.
Rescheduling:
If delivery fails on the first attempt, rescheduling for one free delivery attempt will be made within two business days.
Second Attempt:
If delivery fails on the second attempt as well, additional re-shipping fees will be charged, varying by governorate or country, and added to the final invoice upon re-dispatch.
Repeated Delivery Failure:
If delivery fails after two consecutive attempts, the order will be automatically canceled,
with shipping and return costs deducted from the refunded amount or from the advance payment made to confirm the order.
Address Correction:
If an inaccurate or incomplete address is provided, the customer is responsible for any fees resulting from modification or re-dispatch.
Unresponsiveness or Refusal to Receive:
If the customer refuses to receive the order without a clear reason or does not respond to the shipping company's calls,
this is considered a cancellation by the customer and is subject to the same terms of delivery failure and related deductions.

"To ensure clarity of all shipping details, please review our shipping and delivery policy for processing times, shipping fees, and commissions applicable to cash on delivery service."

Our goal is always to complete the delivery process smoothly, so we kindly ask our valued customers to cooperate with shipping companies to confirm correct dates and addresses.

6. Policy on Opening Shipments Before Receipt

At SMSM World, we are committed to maintaining product integrity and preventing any tampering or misuse that may occur before the receipt process is complete.
Accordingly, we clarify the following:

It is strictly prohibited to open, inspect, or test the product before completing the receipt process with the shipping representative.
All shipments are delivered sealed according to the secure packaging standards approved by the store.

If the customer requests to open the shipment before receipt, or attempts to test the product while the shipping representative is present:

The order will be canceled immediately without any exceptions.
The customer is not entitled to a refund of the deposit amount (order confirmation deposit) in this case.
If the customer wishes to re-ship the order, a new full deposit must be paid, and reliance on the previous deposit will not be accepted under any circumstances.
A request to open the shipment before receipt is considered a breach of receipt terms and is treated as a cancellation by the customer.

7. Returns and Refunds

Return Policy: Returns are subject to the return policy published on the website.
Return Conditions: Returned products must be in their original condition, unopened, unused, with original packaging and tags.
Exceptions: Some products cannot be returned for hygiene and health reasons, such as:
perfumes, cosmetics, underwear, earrings, and food items.

8. Pricing Accuracy and Errors

At SMSM World, we always strive to provide accurate and up-to-date information on prices and products on our website.
However, unintentional errors in pricing or description may sometimes occur due to technical or administrative glitches.

In these cases:

We reserve the right to correct any pricing or informational error whenever discovered, without prior notice.
If the price displayed on the website is lower than the actual product price due to a clear system error,
SMSM World reserves the right to cancel the order before shipment with a full refund of the amount paid to the customer.
If the price is adjusted after the order is completed, the new price will not apply to previously confirmed orders.
We are always committed to promptly notifying the customer of any price discrepancies or necessary corrections before fulfilling the order.

Our goal is full transparency with our customers and ensuring a safe and fair shopping experience at all times.

9. Reference Images Clause:

The images displayed on the website are for illustrative purposes only,
and may differ in minor details (such as color shade or cover design) from the actual product.
We confirm that visual differences do not affect the product's quality or authenticity.

10. Pre-shipment Communication Clause:

If the customer has any special request (gift wrapping, sending at a specific time, etc.),
the store must be informed before shipment is completed.
After the order leaves the warehouse, logistical details cannot be modified without additional charges.

11. Intellectual Property

All intellectual property rights for the content on the website (texts, images, designs, logos, trademarks) are owned by or licensed to SMSM World.
The website may only be used for personal, non-commercial purposes.

12. Prohibited Conduct

The use of the website for any activities that violate the law or harm the reputation of the website or its customers is prohibited, including:

Attempting to hack the website or its systems.
Misusing content or trademarks.
Posting illegal, offensive, or fraudulent content.

13. Force Majeure / Emergency Situations

SMSM World makes every possible effort to fulfill its obligations to customers at all times.
However, we are not responsible for delays or non-performance in the event of circumstances or events beyond our reasonable control, including but not limited to:

Natural disasters (such as earthquakes, floods, storms, fires).
Public health crises, epidemics, or lockdown decisions.
Security, political, or economic unrest.
Interruption or delay of shipping, transportation, or communication services.
Government decisions, import bans, or export restrictions.
Major technical malfunctions or interruption of electronic services.

In such cases, obligations are temporarily suspended until the cause ceases to exist,
and this is not considered a breach by SMSM World of any of its contractual obligations.

If the emergency continues for a period exceeding 30 consecutive days, either party has the right to cancel the order or agreement without any additional liability,
with a refund of any amounts paid for products that have not yet been delivered.

Our constant commitment is to ensure transparency with our customers and provide the best possible solutions even in exceptional circumstances.

14. Disclaimer

The website and all its services are provided "as is" and "as available" without any express or implied warranties.
We do not guarantee that the service will be error-free, uninterrupted, or without delays.

15. Limitation of Liability

Smsm World makes every effort to ensure the quality of products and the accuracy of information on its website.
However, to the extent permitted by law, our liability — whether contractual, tortious, or otherwise — shall in no event exceed the value of the disputed order.

We assume no responsibility for:

Indirect, incidental, or consequential damages.
Loss of profits, data, or reputation.
Any delay or failure in performance due to causes beyond our control.

16. Dispute Resolution and Arbitration

In the event of any dispute related to a purchase or the use of the Smsm World website, an attempt will first be made to resolve the dispute amicably by contacting customer service via email:
care@smsmworld.com

If an amicable settlement cannot be reached within 15 business days, the dispute will be referred to arbitration or mediation in accordance with the applicable laws in the Arab Republic of Egypt.
The arbitrator's decision shall be final and binding on both parties.

17. Voucher and Promotional Offers Policy

Vouchers, coupons, and promotional offers are valid for a limited period only as stated in their details.
More than one offer cannot be combined on the same order unless explicitly stated otherwise.
Vouchers or loyalty points cannot be exchanged for cash or monetary transfers.
Smsm World store reserves the right to cancel or refuse the use of any voucher in case of suspected misuse, fraud, or duplication.
If a product purchased using a discount voucher is returned, the voucher value will be deducted from the refunded amount.

18. Payment & Security Verification Policy & Large Orders:

Payment & Security Verification Policy Firstly: Introduction In line with Smsm World store's commitment to protecting its valued customers, ensuring the security of payment operations, and adhering to the instructions of local and international banks and payment processing companies, this policy has been adopted to regulate security verification processes for certain transactions. Secondly: Accepted Payment Methods Smsm World store provides the following payment methods: Credit / Debit Cards Approved e-wallets Cash on Delivery (within Egypt, subject to conditions) Bank Transfer (for special cases) Thirdly: When do we request security verification? Smsm World store reserves the right to request additional verification procedures in the following cases, including but not limited to: Use of a card issued outside the Arab Republic of Egypt Cards issued by foreign banks (especially the United States of America) A discrepancy between the card's country and the shipping country High-value orders Technical or banking suspicion of an unusual transaction Fourthly: Possible Verification Procedures If necessary, the customer may be asked for one or more of the following: An encrypted image of the card used (showing only the first 6 and last 4 digits – with other data hidden) A copy of a valid identity document matching the card's nationality Written confirmation of the order via email or phone Temporary shipping delay until verification is complete Note: All data is handled with strict confidentiality and is used only for banking verification purposes. It is not retained after the procedure is completed. Fifthly: Processing and Shipping Time Orders requiring additional security verification may take 1 to 10 business days to process before shipping. If the customer does not respond to verification requests within 48 hours, the store reserves the right to: Cancel the order and refund the amount (if not shipped) or Suspend the order until the data is completed. Sixthly: Delivery Policy and Responsibility Once the order is handed over to the shipping company and receipt is confirmed, the store is considered to have fulfilled its contractual obligations. Smsm World store is not responsible for: Banking objections or fraudulent claims received after delivery The customer's failure to cooperate with banking entities after receiving the order Seventhly: Banking Objections (Chargeback) In the event of a banking objection: The store commits to providing all legally available documents (invoice – proof of shipment – proof of delivery). The store is not obligated to provide documents not available to it or not legally permissible to collect. If it is proven that the customer received the product, the banking objection is considered outside the store's responsibility. Eighthly: Right to Refuse or Cancel an Order Smsm World store reserves the full right to: Refuse or cancel any order suspected of violating banking security terms Permanently ban any account proven to be involved in fraud attempts Ninthly: Acceptance of the Policy By completing a purchase through Smsm World store, the customer implicitly acknowledges and agrees to all terms of this policy without exception. As a customer of Smsm World Commercial Agencies, you agree to the Payment and Security Verification Policy. Tenthly: Contact For inquiries related to payments or security verification: Email:

Customer Service: 01002600717

19. Pre-Order and Out-of-Stock Policy

If you place a “Pre-Order” for a product, the estimated shipping date will be specified on the product page or during the checkout process.
Actual delivery dates may vary based on product availability from suppliers or shipping companies.
In case the product is out of stock after order confirmation, we will:
- Notify the customer immediately, and
- Either replace the product with another of equal value (with customer consent), or
- Refund the full amount within 7 business days.
Smsm World reserves the right to cancel any order if the product is unavailable or due to supply restrictions beyond its control.

20. Customer Reviews and User-Generated Content

By submitting a review, image, shopping experience, or comment via our website or official accounts, you grant Smsm World a permanent, non-exclusive license to use this content for marketing and advertising purposes, while respecting your privacy by not displaying personal data or phone numbers without your explicit consent.

21. Special or Custom-Imported Orders

Some products are supplied specifically at the customer's request (such as rare or imported editions). These orders are considered special and are non-cancellable and non-returnable after confirmation and advance payment, unless supply from the source is impossible for any reason beyond our control, in which case the full amount will be refunded without any deductions.

22. Privacy Policy:

"Please review the Privacy Policy to understand how your data is collected, used, and protected according to Egyptian and international laws."

23. Indemnification

You agree to indemnify Smsm World and its employees and agents from any claims, losses, or damages arising from your violation of these terms or your misuse of the site.

24. Termination

We reserve the right to suspend or terminate your access to the site at any time, without notice, if any of the terms are violated.

25. Entire Agreement

The published version of this policy on the official website of Smsm World store
is the sole authoritative and legally binding version, and all previous versions, editions, or agreements related to the return and exchange policy, whether written, published, or circulated through social media or messages, are hereby superseded.

The customer's continued use of the website or making any purchase after the policy update constitutes implicit agreement to the new terms.

26. Contact Us

We are always happy to communicate with you for any inquiries or comments.
Email: care@smsmworld.com

These terms aim to ensure full transparency between the store and customers, and to provide a fair and secure shopping environment for all parties.

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