Terms & Conditions

Terms & Conditions – Smsm World

Last updated: October 29, 2026

Welcome to Smsm World. We are committed to providing a distinctive and secure shopping experience for all our customers, and we value your trust.

By using our website or any of our services, you agree to be bound by these Terms & Conditions. Please read them carefully before completing any purchase.

1. General

  • Agreement: These Terms & Conditions form a binding agreement between you and the Smsm World store, owned by "Alam Simsim for Commercial Agencies" (عالم سمسم للوكالات التجارية).
  • Eligibility: You must be at least 18 years old to use the website and make purchases. By using the website, you confirm that you are 18 or older and have full legal capacity.
  • Changes: We may amend these terms at any time. Changes take effect from the date they are published on the website and do not apply retroactively to orders confirmed before them.
  • Governing law: These terms are governed by the laws of the Arab Republic of Egypt, including Consumer Protection Law No. 181 of 2018.

2. Your account

  • Creating an account: You may need an account to use certain features such as order tracking, wishlists and loyalty points.
  • Accurate information: You are responsible for providing accurate and up-to-date information.
  • Account security: You are responsible for keeping your login details confidential and not sharing them with anyone.

3. Products & authenticity guarantee

  • 100% authentic: All products on Smsm World are authentic and imported from their official sources. For details, see our Authenticity Guarantee.
  • Accuracy: We take care to keep descriptions, images and prices accurate; however, minor unintentional errors may occur.
  • Availability: Product availability may change at any time without prior notice.

4. Prices

  • Shipping fees are added separately and shown clearly at checkout before you confirm your order.
  • We may change prices at any time; changes do not apply to orders already confirmed.

5. Orders & payment methods

  • Order acceptance: Placing an order does not mean it is automatically accepted. We reserve the right to decline any order, with a full refund of any amount paid.
  • Available payment methods:
    • Online payment by bank card or e-wallet.
    • Vodafone Cash or InstaPay.
    • Bank transfer.
    • Cash on delivery after paying an order-confirmation deposit.
  • Cash-on-delivery deposit: To confirm cash-on-delivery orders, we ask for a fixed deposit of EGP 250 via Vodafone Cash or InstaPay, deducted in full from the order total on delivery. There are no extra fees for cash on delivery.
  • Deposit refunds: If the order is cancelled because of us or the shipping company, the deposit is fully refunded. If the order is not delivered because of the customer (refusing delivery, not answering, or asking to open the parcel before delivery), the deposit covers shipping and return costs and is non-refundable.
  • Online payment gift: Orders paid online ship directly without a deposit and include a free sample of another fragrance: one sample per order, subject to availability at the time of preparation, with no cash value.
  • Cancelling an order: Orders can be cancelled before they ship; after shipping, cancellation is subject to our Return & Exchange Policy.

6. Shipping & delivery

  • We ship within Egypt only, in partnership with Bosta.
  • Orders confirmed before 2 PM ship the same day.
  • Delivery time: 1 working day for Cairo, Giza and Alexandria, and 2 to 3 working days for other governorates, possibly longer for some distant governorates. Working days are Saturday to Thursday, and delivery times are estimates.
  • Shipping fees range from EGP 90 to EGP 185 depending on the governorate, with free shipping on orders of EGP 6,000 or more.
  • Express shipping for Cairo and Giza is available for EGP 250 and can be requested from customer service by phone or WhatsApp.
  • For full details, see our Shipping & Delivery Policy.

7. Failed delivery & refused deliveries

We aim to deliver every order on time, but delivery sometimes fails because the customer is unavailable, the address is incorrect or the customer doesn't respond to the courier. In these cases:

  • First attempt: The shipping company contacts the customer by phone or message to confirm the delivery time.
  • Rescheduling: If the first attempt fails, delivery is rescheduled once, free of charge, within two working days.
  • Second attempt: If delivery fails again, re-shipping incurs an additional fee depending on the governorate.
  • Repeated failure: After two consecutive failed attempts, the order is cancelled and the shipping and return costs are deducted from the deposit or the refund amount.
  • Address corrections: The customer is responsible for any fees resulting from an inaccurate or incomplete address.
  • Refusal or no response: Treated as a cancellation by the customer, and the same terms apply.

8. Opening the parcel before delivery

  • All shipments are delivered sealed and packed to safe packaging standards.
  • Opening, inspecting or trying the product before completing delivery with the courier is not allowed.
  • Asking to open the parcel before delivery is treated as a refusal of delivery: the order is cancelled and the deposit is non-refundable.
  • To have the order shipped again, a new deposit must be paid.

9. Returns & exchanges

  • Products can be returned or exchanged within 14 days of delivery, provided they are in their original condition, sealed and unused, with full packaging.
  • Fragrances and personal-care products that have been opened or used cannot be returned, for hygiene reasons and to protect product integrity.
  • Return shipping is paid by the customer, and the courier collects the return from the customer's address.
  • For full details, see our Return & Exchange Policy.

10. Pricing errors

  • We reserve the right to correct any pricing or information error as soon as it is discovered.
  • If a displayed price is lower than the actual price due to an obvious system error, we may cancel the order before shipping with a full refund of the amount paid.
  • We will notify you immediately of any correction before your order is processed.

11. Reference images

Product images are for illustration purposes and may differ slightly from the actual product (such as color shade, cap design or packaging depending on the manufacturer's release), without affecting the product's quality or authenticity.

12. Special requests & contact before shipping

  • Any special request (gift wrapping, delivery at a specific time, etc.) must be communicated to the store before the order ships.
  • Once the order leaves the warehouse, changing shipping details may incur additional fees.
  • Products specially imported at the customer's request (such as rare editions) cannot be cancelled or returned once confirmed and prepaid, unless they cannot be sourced, in which case the full amount is refunded.

13. Pre-orders & out-of-stock items

  • For pre-orders, the expected shipping date is shown on the product page or at checkout and may vary depending on supply.
  • If a product goes out of stock after your order is confirmed, we will notify you immediately and offer either a replacement of equal value (with your consent) or a full refund within 7 working days.

14. Coupons, offers & loyalty points

  • Coupons and offers are valid only for the period stated in their details.
  • Offers cannot be combined on the same order unless explicitly stated otherwise.
  • Coupons and loyalty points cannot be exchanged for cash or transferred.
  • We reserve the right to cancel or refuse any coupon or points in case of suspected misuse or fraud.
  • When a product purchased with a discount coupon is returned, the coupon value is deducted from the refund amount.

15. Payment security verification

To protect our customers and secure payments, and in line with the requirements of banks and payment processors:

When do we request verification?

  • When a card issued outside Egypt is used.
  • When the card's country differs from the shipping country.
  • For high-value orders.
  • When there is technical or banking suspicion of an unusual transaction.

Possible verification steps

  • A photo of the card used, showing only the first 6 and last 4 digits with all other details hidden.
  • A copy of a valid ID.
  • Written confirmation of the order by email or phone.

Verification data is handled in strict confidence, used for verification purposes only and not retained after the process is complete.

Timeframe & cancellation

  • Orders requiring additional verification may take 1 to 10 working days before shipping.
  • If the customer does not respond to a verification request within 48 hours, we may cancel the order and refund the amount (if not yet shipped) or put it on hold until the information is provided.

Chargebacks

  • We provide all legally available documents (invoice, proof of shipping, proof of delivery).
  • Where it is proven that the customer received the product, the store is not liable for the chargeback.
  • We reserve the right to refuse or cancel any suspicious order and to block any account proven to be involved in fraud attempts.

As a customer of Alam Simsim for Commercial Agencies, you agree to this payment and security verification policy.

16. Customer reviews & content

By submitting a review, photo or purchase experience through our website or official channels, you grant Smsm World a non-exclusive license to use this content for marketing purposes, without displaying any personal data or phone numbers without your explicit consent.

17. Intellectual property & permitted use

  • All website content (text, images, designs, logos and trademarks) is owned by or licensed to Smsm World, and the website may be used for personal, non-commercial purposes only.
  • Using the website for any unlawful activity is prohibited, including attempting to hack the website or its systems, misusing its content or trademark, or posting offensive or fraudulent content.

18. Force majeure

We are not liable for delays or non-performance caused by circumstances beyond our control, such as natural disasters, epidemics and lockdown decisions, security or economic unrest, disruption of shipping and communication services, government decisions and import restrictions, or major technical failures.

In such cases, obligations are suspended until the cause ends. If the situation continues for more than 30 consecutive days, either party may cancel the order with a refund of amounts paid for undelivered products.

19. Limitation of liability

  • The website and its services are provided "as is" and "as available", and we do not guarantee that they will be free of errors or interruptions.
  • To the extent permitted by law, our liability shall not exceed the value of the order in dispute, and we are not liable for indirect damages or loss of profits or data.
  • This clause does not affect any rights granted to consumers under the Consumer Protection Law.

20. Dispute resolution

  • If any dispute arises, we will first try to resolve it amicably through customer service at care@smsmworld.com or WhatsApp, and we will respond within 15 working days at most.
  • This does not affect the customer's right to file a complaint with the Consumer Protection Agency.
  • If an amicable settlement cannot be reached, the Egyptian courts shall have jurisdiction over the dispute.

21. Indemnity & termination

  • You agree to indemnify Smsm World, its employees and agents against any claims or damages arising from your breach of these terms or misuse of the website.
  • We reserve the right to suspend or terminate your access to the website if any of these terms are breached.

22. Privacy

Please review our Privacy Policy to learn how we collect, use and protect your data.

23. Entire agreement

The version of these Terms & Conditions published on the official Smsm World website is the only approved version and supersedes any previous versions or agreements relating to the Terms & Conditions, whether written, published or circulated via social media or messages.

24. Contact us

  • 📱 Phone / WhatsApp: +20 100 260 0717
  • 📧 Email: care@smsmworld.com
  • 📍 Address: 5 Al-Moahda Street, next to the Faculty of Specific Education, Mit Ghamr, Dakahlia, Egypt

Smsm World – full transparency and a fair, secure shopping experience for all our customers.