Shipping Policy

Shipping & Delivery Policy – Smsm World

Last updated: October 29, 2026

At Smsm World, we make sure your fragrance reaches you authentic, carefully packed and as fast as possible – from the moment you order to your doorstep. We ship to all governorates of Egypt in partnership with Bosta.

1. Shipping coverage

  • We ship within Egypt only.
  • We cover all governorates except North Sinai and some remote areas.

2. Processing & delivery times

  • Orders confirmed before 2 PM ship the same day; orders confirmed after 2 PM ship the next working day.
  • Cairo, Giza, 6th of October, Helwan and Alexandria: within 1 working day.
  • Other governorates: 2 to 3 working days.
  • Some distant governorates (such as Aswan, South Sinai and New Valley) may take up to 6 working days.
  • Working days are Saturday to Thursday. There are no deliveries on Fridays or public holidays.

3. Shipping fees

  • From EGP 90 to EGP 185 depending on the governorate, shown exactly at checkout before you confirm your order.
  • Free shipping on orders of EGP 6,000 or more.
  • Express shipping for Cairo and Giza is available for EGP 250 and can be requested from customer service by phone or WhatsApp.

4. Payment methods & shipping

  • Online payment: your order ships right away with no confirmation call or deposit – and comes with a gift: a free sample of another fragrance 🎁
  • Cash on delivery: we ask for an EGP 250 deposit via Vodafone Cash or InstaPay to confirm the order, deducted from the order total. There are no extra fees for cash on delivery.
  • If the order is cancelled because of us or the shipping company, the deposit is fully refunded.

5. Shipment tracking

Once your order ships, you can request your tracking number on WhatsApp and follow your shipment step by step, or use our Track your order page.

6. Packaging & delivery

  • All shipments are delivered sealed and carefully packed to protect your fragrance.
  • Opening the parcel before accepting delivery is not allowed. Asking to open it before delivery is treated as a refusal of delivery and the terms of section 7 apply.

7. Delivery attempts & refused deliveries

  • The courier will contact you before delivery.
  • If delivery fails (no answer or wrong address), another delivery attempt is made; any re-shipping after that is at the customer's expense.
  • Refusing delivery or repeated failed delivery caused by the customer is treated as a cancellation by the customer; the deposit covers the shipping and return costs and is non-refundable.

8. Address

The customer is responsible for providing a complete address and a correct mobile number. Changing the address after shipping may delay delivery or incur extra fees.

9. Returns

Return shipping is paid by the customer, and the courier collects the return from your address. Full details are in our Return & Exchange Policy.

Quick summary

  • Cairo, Giza & Alexandria: 1 working day
  • Other governorates: 2–3 working days
  • Free shipping from EGP 6,000
  • Secure packaging and 100% authentic fragrances

Smsm World – luxury from the moment you order to your doorstep.